Job Description:
"Job Title Cloud Operations Specialist
Business Unit Technology Infrastructure support
Department Technology Infrastructure support
Location Airoli
Position Purpose
Replacing Existing Positions
Position Responsibilities
? Execute service and change requests within defined SLA and turnaround time (TAT).
• Participate in scheduled operational activities including Disaster Recovery (DR)
drills, deployments, and patching.
• Define and document best practices and strategies regarding application
deployment and infrastructure maintenance.
• Understand the current application infrastructure and suggest changes to it.
? Ensure adherence to cloud best practices and compliance standards using Cloud Security
Posture Management (CSPM) tools.
? Assist in identifying root causes and implementing mitigation strategies for critical
incidents.
? Collaborate in planning, designing, and solutioning discussions with cross-functional
teams.
? Monitor cloud resources for health checks, alerts, and notifications to ensure optimal
performance and availability.
? Support both technical and non-technical stakeholders in identifying and optimizing their
cloud resources.
? Handle issues and tasks related to cloud infrastructure including networking, Windows,
Linux, and other platform-specific components.
Qualifications and Experience Requirement
• Qualifications
Essential • Bachelor&39;s degree in computer science, Information Technology, or a
related field.
• 5-7 years of strong hands-on experience in managing cloud
infrastructure and services (e.g., AWS, Azure, GCP).
• Proven experience in handling service and change requests, incident
management, and root cause analysis.
• Solid understanding of networking concepts, Windows and Linux
administration, and infrastructure components in cloud environments.
• Experience with cloud monitoring tools and CSPM (Cloud Security
Posture Management) solutions.
• Familiarity with deployment processes, patching, and disaster recovery
drills.
• Ability to collaborate effectively with cross-functional teams and
communicate technical concepts to non-technical stakeholders.
• Strong problem-solving skills and a proactive approach to optimizing
cloud resources and performance.
Skills
Skill and
behavioural
competencies
Attribute
• Container & Container-orchestration tools (eg, Docker, EKS, ECS, GKE,
AKS)
• Working knowledge of IaC Tools such as(CloudFormation, Terraform etc)
• Experience with implementing Automation and optimizations using
Cloud native and serverless approaches.
• Strong analytical and problem-solving skills with attention to detail.
• Good understanding of ITIL processes including incident, change, and
problem management.
• Excellent verbal and written communication skills; able to convey
technical information clearly to both technical and non-technical
stakeholders.
• Ability to remain calm and focused under pressure, especially during
production incidents and critical outages.
• Willingness to work in a 24x7 rotational shift model from the office,
including weekends and holidays as required.
• Strong sense of ownership and accountability for tasks and deliverables.
• Collaborative mindset with the ability to work effectively in cross-
functional teams.
• Proactive attitude towards learning and continuous improvement."
