Job Description:
Project /Customer Name or Strategic Requirement MS-112130 - MA_BDO3_Projects
Job title: Application_Monitoring_Expert_Site24x7_JD
Work Base Location: Blr/Pune /Coimbatore
Department / Group: SX/EAP1-MM
Level: 51 & Above
Experience range: (Min to Max years)
5 to 6 years IT experience.
Minimum 5 years in Application Monitoring using
tool like Site 24x7 or Datadog
Start Date of the Position/Requirement As early as possible
No. of Positions: 1
Monthly Bill Rate Range (for OS candidate) / No. of Months( as per
PO) / Grade 1 to 4 2
PLW Demand ID: *
Additional requirement (Shift work, Language, Client)
HOP SPOC Himanshu Minda (SX/EAP1-MM)
TF SPOC Dharmaraja Rajendran (SX/ETD13-MM)
Education and Work Experience Requirements:
B.E/B.Tech
Job Summary:
We are seeking a highly skilled Application Monitoring Expert with deep experience in managing and optimizing
monitoring for high-traffic e-commerce platforms using Site24x7. This role is critical to ensuring the performance,
availability, and reliability of our digital storefronts, APIs, and backend systems.
Key Responsibilities:
? Design and implement end-to-end monitoring strategies using Site24x7 for web, mobile, and API-based e-
commerce applications.
? Configure synthetic transaction monitors to simulate key user journeys (e.g., login, search, add to cart,
checkout).
? Set up and fine-tune real-user monitoring (RUM) to capture customer experience metrics.
? Monitor application performance using APM Insight and integrate with backend services and databases.
? Collaborate with QA and development teams to identify stable element locators for scripting.
? Analyze alert trends, reduce false positives, and improve incident response times.
? Generate daily/weekly reports on uptime, performance, and SLA compliance.
? Act as the primary liaison with Site24x7 support for advanced troubleshooting and feature enhancements.
? Develop and maintain custom dashboards for business and technical stakeholders.
? Integrate Site24x7 with ITSM tools (e.g., ServiceNow, Jira) for automated incident creation and tracking.
? Conduct regular audits of monitoring configurations to ensure completeness and accuracy.
? Lead root cause analysis (RCA) for major incidents and contribute to post-incident reviews.
? Provide training and documentation to internal teams on monitoring best practices.
? Participate in on-call rotations and support peak traffic events (e.g., sales, product launches).
? Continuously evaluate and recommend improvements to monitoring strategy and tooling.
Mandatory Skills:
? Proven experience with Site24x7 (mandatory).
? Selenium Scripting
? Strong understanding of application and infrastructure monitoring concepts.
? Experience with synthetic monitoring, real-user monitoring (RUM), and log analysis.
? Familiarity with cloud platforms (AWS, Azure, GCP) and hybrid environments.
Mandatory certification (if Any):
? Site24x7 certification (if available).
? Selenium certification – a strong value add, especially for synthetic transaction monitoring and automation.
? Azure Infrastructure Fundamentals certification – beneficial for understanding and integrating monitoring
with Azure environments.
Good to have skills:
? Knowledge of scripting (Python, PowerShell, or Shell) for automation.
? Strong analytical and problem-solving skills.
? Excellent communication, interpersonal & presentation skills.
? Reliability, Ability to work under pressure and ability to be precise in communication are must.
Bosch
Payroll: X Outsourcing
T&M X Outsourcing Work
Package:
If Outsourcing Selected:
? Projected PO value to Vendor (in Million) :
? Projected Revenue from Customer(in Million):
? GDPR relevant Yes /No?: ( If Yes approved by Customer ?) No
? If Outsourcing Work Package SOW to be shared:
Interview Panel Details:
? Screening:
? L1 Technical Panelist: Sridharan Chinnasamy (SX/EAP1-MM)
? L2 Technical Panelist: Janakaraj Govindasamy (SX/EAP1-MM)
? GRM Panelist: Himanshu Minda (SX/EAL5-MM) & Kale Vishal Vishwanathrao (SX/EAP2-MM)
