Job Description:
Job Title Virtual Relationship Manager – Smart Branch
Grade AM
Department X’perience Centre Banking
Location Mumbai
Reporting
To
Unit Manager
Salary
A. Position Purpose
Effectively manage mapped customers, generate revenue, improve book balance and cross-
sell products.
Position Responsibilities
Sr
.
Key Responsibilities
1 Focus on developing and implementing a strong foundation in customer relationship
management by making outbound calls to Existing and New to Bank Customers.
2 Work towards building a better book value, relationship with customers and manage to
source services with customer – Cross-sell
3 Ensure quality and compliance process is followed on every interaction with the
customer.
4 Innovatively migrates customer to different channels / platform for banking service
provided by the bank
5 Tracks and Maintains self-performance for review purpose.
B. Qualifications and Experience Requirement
Qualifications
Essential Graduate with 50%
? Experience
Essential Min 2 Years of Experience as a VRM
Good influencing and Negotiation skills
Knowledge on tools and flow to be used to monitor (e.g.
Microsoft applications, CRM , LMS etc.,)
