Job Description:
Job Title: Business Analyst – NACH & Collections
Location: Mumbai
Department: Payments/ eNACH & Collections / IT
Experience: 5 -10 years
Reports To: Project Manager / eNACH Collections Head / Technology Lead
Job Summary
We are looking for an experienced Business Analyst (BA) with domain expertise in
NACH (National Automated Clearing House), e-NACH, and digital collections
systems. The ideal candidate will gather business requirements, design robust
workflows for automated collections, and ensure regulatory and operational
compliance, working closely with business, product, tech, and operations teams.
Key Responsibilities
• Analyze and document business requirements related to NACH/e-NACH
mandates, mandate registration, transaction processing, re-presentment, and failure
handling.
• Collaborate with NPCI, sponsor banks, and third-party aggregators (TPAs) for
mandate onboarding, reconciliation, and compliance.
• Drive the development and enhancement of collections tech platforms, including
auto-debit triggers, repayment schedules, retries, and bounce management.
• Prepare BRDs, FRDs, process flow diagrams, user journeys, and integration specs.
• Translate business needs into API specifications, logic rules, and system
configurations.
• Ensure alignment with NPCI/NACH guidelines, RBI mandates, and digital lending
regulations.
• Support QA/UAT, production validation, and post-deployment monitoring.
• Perform root cause analysis of collection failures and recommend system/process
changes.
• Monitor and optimize key metrics: mandate success rate, bounce rate, auto-
recovery efficiency, etc.
• Coordinate with lending, risk, compliance, and legal teams for NPA strategy and
escalation flows.
Required Skills and Qualifications
• Bachelor’s degree in IT, Business, Finance, or related field. MBA or certification
(CBAP, Scrum) is a plus.
• 5+of experience as a BA in digital payments, lending, or fintech, with focus on
collections and NACH.
• Strong knowledge of NPCI NACH/E-NACH, Aadhaar & Netbanking-based
mandates, and sponsor bank integrations.
• Familiarity with collections tools, auto-debit systems, and customer lifecycle in
lending or subscription models.
• Experience with payment APIs, reconciliation systems, and failure/error code
management.
• Proficiency with tools like Jira, Confluence, Visio, Excel, Postman, SQL (basic), and
Agile methodology.
• Excellent stakeholder and vendor management skills.
Preferred Experience
• Experience working with NBFCs, banks, TPAs (like Razorpay, BillDesk,
MandateHQ), or NPCI integrations.
• Knowledge of UPI AutoPay, E-Mandate via Debit Card/Netbanking, and
tokenization for collections.
• Exposure to collections automation workflows integrated with CRM, tele-calling, or
LMS systems.
• Understanding of bounce management, customer notifications, retries, and loan
recovery processes.
