Job Description:
Notice Period : 0-60 Days
Experience: 4-6 Years
Sr. Key Responsibilities:
1 Ensuring closure of all complaints/ requests received in Regulatory complaints for Credit Cards
/ Banking
2 Sending appropriate responses post client interaction for end to end RCA and closure of
complaints.
3 Ensuring all efforts to minimize any attrition of card portfolio owing to client dissatisfaction
4 Collaborating with relevant Units for timely closure of complaints and requests.
5 Preparing relevant MIS etc for reporting of periodic numbers.
C. Qualifications and Experience Requirement
Qualifications
Essential Graduate minimum with 50% marks
Experience
Essential Credit Cards / Banking profile - knowledge of credit card product /dynamics essential.
Knowledge of handling regulatory complaints.
Previous Customer service experience mandatory.
Knowhow of Vision Plus/ CRM / Credit cards related application desirable.
Proficiency of MS Office essential.
b. Behavioural Skills
Competencies Attribute
Professionalism To conduct assigned duties with professional judgement and in good faith.
Respect To be sensitive and responsible for action.
Excellence To act in a manner that earns the trust and admiration of others.
Entrepreneurial To be enterprising and take ownership of our actions.
Teamwork Working collaboratively and consistently to achieve the common goals.
Client Oriented/Engaging Ability to understand Customer Needs & Issues and keep them engaged
while delivering the necessary solutions.
Time Management Managing time effectively and should be a fast learner
Leadership Directs and advises others on performance of their jobs, using appropriate
leadership styles while managing different individuals
Motivating Others
Achieves results through effective use of people; mentors others to achieve
goals by keeping them interested and satisfied while working on established
targets.
Decisiveness Shows a readiness to make decisions, render judgements & commit oneself to
definite opinions, taking actions and responsibility for such decisions.
