Job Description:
Brief on Team Activity
The team manages the online police complaint portal by the name ‘Cyber portal’. In this portal
people who are victims of fraud can raise their complaints. Once the complaint is raised in the
portal, based on the ‘money trail’, if the case is assigned to Bank, the team member needs to
identify the suspected transactions and corresponding beneficiary details with the help of bank
systems and update details accordingly on the portal. Police may also send the email notice, and the
person needs to respond with all the required details.
Position Responsibilities
? Short Description of Nature of Work: Team member will be responsible for working on
Cyber Police Complaints regarding financial fraud reported and received through Cyber
portal managed by I4C under Ministry of Home Affairs. Team members must read and
analyze the complaint received, understand the requirement, fetch the details from the
respective applications and update them on the portal.
? Must coordinate effectively with various internal stakeholders of the Bank to retrieve the
necessary and relevant information from Source Teams.
? Must to take effective Follow-up with internal and external teams to assure appropriate
close looping.
? Must be much focused on work / process flows and should strive to meet/exceed
expectations on the expected deliverable.
? He should be able to maintain tracker and work on any other activity as assigned by the
reporting manager as and when required.
Qualifications, Experience and Requirement
? Essential/Must: be flexible for rotational shifts and rotational week off and to work in
24*7*365 environment
? Preferred Experience: Banking background, Handling police notices & Cyber portal
? Graduation with % as per Bank Norms
? Preferred Technical Skills: Good hands-on Computer and Basis Software& Like MS-Office
? Knowledge on SQL/DB is an added advantage
