Job Description:
Core Expertise:
Good telecom domain knowledge
Should demonstrate good understanding of MDM 9.5 architecture along with its various components like – data sources, MDM Hub, data integration layer etc
Should demonstrate hands-on experience in managing MDM server instances and ensuring high availability and system performance.
Should have experience in applying patches, upgrades, and updates to the MDM platform as needed.
Should have good hands-on experience in administration of IBM WebSphere Application Server (versions 8.x, 9.x, or later).
Experience with integration with IBM MQ or similar messaging middleware.
Monitor and maintain the master data repository to ensure data accuracy, consistency, and integrity.
Should monitor MDM system performance and tune configurations for optimal results.
Apply Oracle-provided patches and hotfixes to maintain system stability and security.
Hands-on experience with Siebel EIM for data migration and batch processing.
Technical Skills:
Experience in Linux/Unix environments for system monitoring and script execution.
Proficiency in scripting languages (e.g., Python, Shell, or Perl) for automation.
Should have strong hands-on experience of Oracle SQL & PL/SQL for querying and managing data.
Operational Skills:
Monitor the performance and availability of the MDM using built-in tools or external monitoring systems and meet operational KPIs
Address alerts and incidents related to MDM platform performance and data errors.
Optimize system configurations to improve processing times for workflows and tasks.
Perform root cause analysis and implement permanent fixes for recurring issues.
Generate regular reports on system performance, processed data, and error trends.
Maintain up-to-date documentation of processes, workflows, configurations, and troubleshooting procedures.
Use monitoring tools to track system health and data integrity.
Strong troubleshooting skills with a focus on minimizing downtime and operational disruptions.
Should be aware of ITSM processes
Proficiency in Microsoft Office Suite, especially Excel
Soft Skills:
Willingness to work in 24 *7 shift based support environment
Good verbal and written communication skills, with the ability to communicate effectively with cross-functional teams, stakeholders, and vendors.
Strong analytical and problem-solving skills.
Effective communication and collaboration abilities with cross-functional teams.
High attention to detail and the ability to work under pressure in a fast-paced environment.
Good to have Skills:
Awareness of DevOps tools
ITIL certification is a plus.
Familiarity with ETL tools (e.g., Informatica PowerCenter, IBM DataStage) and data integration processes.
