Job Description:
Manage the design, implementation, maintenance, and continuous improvement of the BMC remedy, ensure the remedy availability, continuous operational support, and any required development and customization to satisfy business requirements.
Remedy Architecture & Design: Lead review of Remedy design and implementation, identifying gaps in current practices, and oversee mitigation activities.
Development & Customization: Lead development of Remedy applications, workflows, forms, and integrations to meet specific business needs.
Administration & Maintenance: Manage Remedy environment, ensuring availability, performance, and security, applying patches and upgrades.
Reporting & Analytics: Develop reports and dashboards, analyses Remedy data for insights, and supports data-driven decision-making.
Team Leadership: Leads and mentors a team of Remedy developers, administrators, and analysts, fostering collaboration and high performance.
Perform other responsibilities as required by higher levels of supervision
Qualification:
Bachelor’s Degree in Information Technology ,Telecommunications or equivalent from an accredited university
Work Experience:
6-8 years of experience in Remedy with at least Three (3) years in a supervisory role for lead level
A minimum of Four (4) years of experience in Remedy a related field for Specialist level
Skill:
design, implementation, maintenance, and continuous improvement of the BMC remedy
