Job Details
Job Title:
Backup L2/L3 - Support Engineer witth Exp 8-12Yrs @Airoli
Job Description:
POSITION PURPOSE
To provide initial technical support and assistance to end-users or customers.• KEY POSITION RESPONSIBILITIES
Sr. Key Responsibilities
1
Basic Troubleshooting- Identifying and resolving common technical issues reported by
end-users. Log Analysis and providing resolution thereafter. Liaising with different Teams
in and outside IT. Engagement with Partners for issue resolution. Handling and Resolving
Audit Related Queries. Creating SOP for all Processes involved Application Management.
2 User Assistance- Providing assistance to end-users through various channels (email) to
help them with IT-related problems.
3 Documentation- Maintaining documentation of common issues and solutions for
reference.
4 Escalation- Escalating complex issues to higher-level support teams when necessary.
5 Password Resets- Handling password reset requests and user account management.
6 Remote assistance- Providing remote assistance to users to troubleshoot issues on their
devices.
7 Basic network and system administration- Assisting with network connectivity issues and
basic network troubleshooting.
8 Training- Providing basic training and guidance to end-users on IT tools and procedures.
9 Security Awareness- Promoting and enforcing IT security best practices among end-users.
10 Communication- Share acknowledgement on mail/ticket for the issues received. Regular
update to end-users to informed about the status of their requests.• QUALIFICATIONS AND EXPERIENCE REQUIREMENT
Qualifications
Essential A bachelor’s degree in relevant field
Experience 8-12 years
Preferred Degree in relevant field such as computer science, information technology or a
related discipline.• Technical Skills
Skill
• Expertise with System Backup
• Knowledge on Operating system: Windows and Linux
• Networking basics
• Service administration
• Knowledge on application life cycle• Behavioural Skills
Competencies Attribute
Professionalism To conduct your duties with good judgment and in good faith
Respect To be sensitive and responsible for what we say and do
Excellence To act in a manner that earns the trust and admiration of others
Entrepreneurial To be enterprising and take ownership of our actions
Teamwork Working collaboratively to achieve the common goals and be
successful together
Job Location:
Airoli - Navi Mumbai
Skill:
System Backup, Operating system: Windows and Linux, Networking basics, Service administration
