Job Description:
Position Responsibilities:- ? Should have knowledge of fraud modus operandi and new fraud trends.
? Should have experience customer calling on recorded lines for verification.
? Should take effective Follow-up with internal and external teams to assure appropriate
close looping.
? Should coordinate effectively with various internal stakeholders of the Bank to retrieve the
necessary and relevant information from Source Teams.
? Should be much focused on work / process flows and Should strive to meet /exceed
expectations on the expected deliverable.
? Should maintain and update Individual trackers & records.
? Well worse MIS and dashboard preparation.
Qualifications and Experience Requirement: ? Should be flexible for working for extended hours if work
needs additional efforts.
? Preferred Experience: Banking background, Handling
customer complaints and request.
? Preferred Technical Skills: Good hands-on Computer and
Basis Softwares Like MS-Office, Knowledge on PPT will be
added advantage.
