Job Description:
Role Description
? L2 support engineer is responsible for managing UC solution based on Cisco solution,
5+ years of experience across various Voice Technology platforms with Comprehensive
practical knowledge in managing and supporting Cisco voice solution.
Maintaining and supporting Cisco Voice operations which includes the following
responsibilities:
? Managing Cisco Voice Operations
? Managing and supporting Cisco IP Telephony components.
? Working with multiple vendors/service providers
? Managing Day-to-Day support jobs for IP Telephony environment
? Competitive knowledge of the following Cisco solutions
? Ability to open TAC case with multiple OEMs and must have capabilities to manage
priority issues
? Provide advanced troubleshooting for applications and systems, determining cause
and effect.
? Provide 24 x 7 on call support as part of a scheduled rotation with other team
members.
Technical Essential:
Technical Skills required: In-depth knowledge and Hands on experience in following
technologies/products:
Cisco Product Line –
- Cisco Unified Communications Manager
- Cisco Unity Connection (CUC)
- Cisco Unified Border Element (CUBE)
- Cisco Unified Presence (CUPS)
- Cisco Session Manager (SME)
- Cisco WebEx Suite
- Cisco WebEx clients for windows and mobile
- Cisco UCS and BE7K Servers
- Cisco ISR Voice Gateways and Analog voice Gateways
- Gateway protocols: SIP, MGCP, SCCP
- Basic LAN / WAN understanding
Generic and Other –
- Basic knowledge on VMware vSphere and vCenter.
- Cisco Specific Licensing regarding UC Domain
- Good understanding of switching – VLAN, Voice VLAN, VTP, STP, PoE, Routing
and switching concepts.
Additional Responsibilities:
- Provide Network and Solution level Problem Resolution; Root Cause Analysis,
Software patch/upgrade assistance as per interoperability and specific BUG fixes.
- Provide systems/product training to peers within the team for technology upgrades.
- Good communication skills written and verbal.
- Must have pressure handling temperament.
Education:
Essential:
Relevant Degree/Diploma
Optional:
Cisco Certification– CCNA (Collab), CCNP (Collab)
Skill:
Turret card, treasury support , nice voice logger, Application
