Job Description:
JD 1
Highly skilful in ABSL and BODL Scripting, UI Script, UI designer in SAP Cloud Applications Studio (SDK) to develop and deploy complex C4C (Cloud for Customer) solutions Experience in developing custom objects, Adobe Lifecycle Designer are must Configuration of C4C using KUT (Key User Tool). C4C Integration Experience with non-SAP systems. Must have working experience in SOAP and OData/RESTful APIs in C4C Tracing and Debugging feature in Cloud Studio Build data sources and Reports for business objects and knowledge to create Key Figures, KPIs and to configure Dashboard Mash-ups development, Reuse libraries, Process extension scenarios, Publish new add-on in scoping
JD2
· Demonstrates the ability to translate business needs into solution architecture requirements in the area SAP C4C.
· Must be able to write Code/ Customize the standard SAP application as needed.
· Having knowledge on Administration and life cycle management
· Thorough understanding of technical architecture, framework and standard processes for SAP C4C.
· Preferred experience with SAP C4C with Utilities & SAP I-SU
· Should have good experience in SAP C4C project implementation & rollout.
· Highly skillful in ABSL, BODL, UI Script, MDRO, Embedded Component, Custom PrintForms, UI designer in Cloud Applications Studio (SDK) to develop and deploy complex solutions.
· Custom Business Object in Cloud Application Studio along with Extension, SDK Fields, Mashup, Web Service, Custom Screens, XML File Input etc.
· Ability to develop custom C4C Reports per requirements documents and standards.
· Experience in Sales and Service Modules of SAP C4C
· Must be able to simulate web service requests using Soap UI and provide feedback while developing or evaluating the proposed approach.
JD3
· Demonstrates the ability to translate business needs into solution architecture requirements in the area SAP C4C.
· Must be able to write Code/ Customize the standard SAP application as needed.
· Having knowledge on Administration and life cycle management
· Thorough understanding of technical architecture, framework and standard processes for SAP C4C.
· Preferred experience with SAP C4C with Utilities & SAP I-SU
· Should have good experience in SAP C4C project implementation & rollout.
· Highly skillful in ABSL, BODL, UI Script, MDRO, Embedded Component, Custom PrintForms, UI designer in Cloud Applications Studio (SDK) to develop and deploy complex solutions.
· Custom Business Object in Cloud Application Studio along with Extension, SDK Fields, Mashup, Web Service, Custom Screens, XML File Input etc.
· Ability to develop custom C4C Reports per requirements documents and standards.
· Experience in Sales and Service Modules of SAP C4C
· Must be able to simulate web service requests using Soap UI and provide feedback while developing or evaluating the proposed approach.
JD4
· Demonstrates the ability to translate business needs into solution architecture requirements in the area SAP C4C.
· Must be able to write Code/ Customize the standard SAP application as needed.
· Having knowledge on Administration and life cycle management
· Thorough understanding of technical architecture, framework and standard processes for SAP C4C.
· Preferred experience with SAP C4C with Utilities & SAP I-SU
· Should have good experience in SAP C4C project implementation & rollout.
· Highly skillful in ABSL, BODL, UI Script, MDRO, Embedded Component, Custom PrintForms, UI designer in Cloud Applications Studio (SDK) to develop and deploy complex solutions.
· Custom Business Object in Cloud Application Studio along with Extension, SDK Fields, Mashup, Web Service, Custom Screens, XML File Input etc.
· Ability to develop custom C4C Reports per requirements documents and standards.
· Experience in Sales and Service Modules of SAP C4C
· Must be able to simulate web service requests using Soap UI and provide feedback while developing or evaluating the proposed approach.
JD5
Capable of successfully Integrating Multiple SAP & Non-SAP Systems with SAP Sales & Service Cloud.
· Understanding of Systems like CPI, PI/PO, SOAP UI, ODATA web services, Cloud Application Studio, ECC & CRM Systems, SAP JAM etc.
· 10+ years of experience in technical roles and should have done at least 5+ SAP Sales & Service cloud implementations.
· Preferred experience with SAP C4C with Utilities & SAP I-SU
· 10+ years of Experience in designing and Blue Printing mainly in the area of ABSL, BODL, UI Script, MDRO, Embedded Component, Custom Print Forms, Custom Business Object along with Extension, SDK Fields, Mashup, Web Service, Custom Screens, XML File Input, UI designer in Cloud Applications Studio (SDK) to develop and deploy complex solutions.
· Understanding of Multiple Tier Architecture of SAP Sales & Service Cloud Solutions.
· Understanding the core of Business Analytics of SAP Sales & Service Cloud Solutions.
· Basic understanding of Microsoft Excel, CSV, PPT.
· Superior problem-solving skills, creative thinking, critical thinking, and strong communication skills – verbal and written
· Superior relationship building and interpersonal skills.
· Self-starter, ability to work independently with minimal supervision, and ability to work in a fast-paced environment.
· Proficient in leading & supervising application development teams and leading effective scrum meetings, release planning & management and sprint planning.
JD6
· 5+ years of experience in technical roles and should have done at least three SAP Sales & Service cloud implementations
· 5+ years of designing and implementing the Concept of ABSL, BODL, UI Script, MDRO, Embedded Component, Custom Print Forms, Custom Business Object along with Extension, SDK Fields, Mashup, Web Service, Custom Screens, XML File Input, UI designer in Cloud Applications Studio (SDK) to develop and deploy complex solutions.
· Preferred experience with SAP C4C with Utilities & SAP I-SU
· Experience in Integrations with SAP and Non-SAP systems using SOAP and ODATA web services.
· Experience with Integrations between Sales & Service cloud with SAP/non-SAP systems using CPI.
· Experience with data workbench, data templates and conversions
· Experience defining systems strategy, developing systems requirements, designing and prototyping, testing, training, defining support procedures, and implementing practical business solutions under multiple deadlines.
· Identify technical requirements, perform requirements management, lead technical design prototyping, process design, including scenario design and flow mapping, supervise technical consultants in developing code for additional non-standard functionality requirements as well as testing, training, defining support procedures and supporting implementations.
· Work independently or as part of a team to manage and complete multiple task assignments
JD7
More than 8 years’ experience and involved in scoping, analysis, design, development, customizations and implementation of SAP C4C solution
· Configuration of C4C solution using KUT
· Experience in Creation of Extension Fields
· Integration of C4C with Backend ECC and CRM
· Perform C4C Administrator tasks for user creation
· Enhancements of C4C solution SDK Toolkit on PDI platform
· Report creation using custom development
· Experience in fine-tuning and activities related to the new business objects
· Adapt existing user interface to include extension fields
· Establish extension field link between the new business object and an existing business object
· Integrate data via web service and XML
· Tracing and Debugging feature
· Build data source for new business object
· Create new report, based on the data source, via Adaptation Tools
· Establish approval task and enable notification rule, based on the new business object
· Architecture and building Add-on solutions for Mobile devices
· Mash-ups development
· Create Reuse libraries
· Create Process extension scenarios
· Publish new add-on in scoping
· Provide workaround solution for critical issues
· Root cause analysis of issue and provide necessary fix
· Collation and input of C4C Master Data
· Support business data migration & cleansing tasks
· Provide solutions in the SAP C4C environment to include:
· Employee loading and ID Mappings
· Users Creations
· Master Data Loads from ECC to C4C
· SAP C4C Configurations
· Organize and execute Train the Trainer sessions
· Prepare for end user training sessions
· Execute / Support end user training sessions
· Support the business during training sessions
· Should have ability to resolve all Ipad issue to access SAP C4C app
· Should have understanding on Versions, hardware software installations to access SAP C4C ,Ipad and also on Desktop.
· Troubleshoot issues related to C4C and rollout solutions.
· Provide support for SAP’s C4C production environment during the rollout process
· Additional Qualifications
· PI experience a plus
· Ability to organize and maintain all aspects of training through all phases of a system implementation through multiple releases
· Ability to work in a fast-paced environment
· Able to work effectively at all levels in an organization
· Able to lead a training team and work collaboratively with consultants
· Ability to organize and maintain all aspects of training through all phases of a system implementation through multiple releases Ability to drive training workshops and communicate directly with business users.
· Applicant should be comfortable with up to 40-60% travel “at critical rollout times
JD8
Involved in requirement gathering, documentation, and leading solution scoping sessions and preparing to-be process documentation.
· Assisted in scoping the solution in C4C for Customer Services processes such as Account and Contact Management, Service Contracts, Service Tickets, Tickets Distribution, Service Level Agreements, Email notifications, etc.
· Performed fine-tuning activities for activity management, opportunity management, service contracts and service tickets.
· Configured integration with OpenAir to replicate time recordings for service tickets.
· Setup users, org. structure, SLAs and Ticket Distribution rules.
· Prepared data templates for migrating accounts, contracts, opportunities, service contracts and service tickets.
· Prepared test scripts and assisted business users during integration testing.
· Provided Admin training to select customer super users.
