Job Description:
Job Title Business Analyst/Cards SME
Grade DVP
Department Credit Card IT
Location Pune
Eligible
employee
12 to 17 year experience in Credit Cards IT
Reporting To VP
A. Position Purpose
This position will be responsible for providing the functional & technical assistance to the Credit Cards IT
on the various developments, Business and digital initiatives. Person should manage cards peripheral
system solution, design and end to end delivery
? Customer offer and fulfilment solution for Rewards, Cashback, offers
? Digital integration
? Customer communication Solution for statement, Alerts, WhatsApp, Notification, etc.
? Operation and Servicing Process automation and optimizations
? Strong knowledge of Credit Card, Interfaces: Online & batch,
? Understanding of Core card processing.
Position Responsibilities
Sr. Key Responsibilities (Please mention all the responsibilities expected from the
incumbent to perform)
1 Manage the end to end implementation of new system functionality, including
Requirement Analysis, Solution design, Project management, Process setup
and handover
2 Be the contact for the Credit cards business team for any system related
consultancy and support
3 Coordinate with Technology partners/vendors, operations and call centre teams
for gathering requirements and getting it developed or suggest work around
solutions to meet the same
4 Ensure that the existing system capabilities are fully exploited and the
requirements met through parameters changes rather than opting for code
changes
5 Understand current process to optimize the existing solution thus achieving
improved efficiency
6 Devise solutions for process automation to ensure minimal manual and
monitored intervention occurs
7 Ensure solutions and processes are well documented and signed off through
interdisciplinary interactions
8 Ensure quality testing and proper user training
9 Vendor Management
10 Managing Cards peripheral systems like Statement, Letter, Alerts, Rewards, File
processing, Other system integration, etc.
Qualifications and Experience Requirement
Qualifications
Essential B E/B Tech/MCA/MBA
Experience
Essential 12 to 17 years of experience as in Credit Card business on Vision Plus and credit card
function
Strong knowledge of cards and peripheral system. Example: Origination,
Underwriting, Statement, Letter, Alert, Embossing, PIN, Rewards, NPA, Scheme
Billing, recon, etc.
a. Skills
Skill Attribute
Technical/Functional ? Customer offer and fulfilment solution for Rewards
Accrual/Redemption, Portal Management,
Cashback, offers
? Digital integration
? Customer communication Solution for statement,
Alerts, WhatsApp, Notification, etc.
? Operation and Servicing Process automation and
optimizations
? Strong knowledge of Credit Card, Interfaces: Online
& batch,
? Understanding of Core card processing.
Credit Card Complete understanding on credit card life cycle
Cross Functions Cross functional integration expertise
Project Management Excellent track of project management and deliverable
Solution Designer Able to construct solution in optimize and quickly
Others Documentation – HLD, FSD creation, SOP creation, Project
documentation
Management – internal team, partners
