Job Details
Job Title:
Hardware Executive with Exp 2+ Yrs at Mysore, Mangalore, Udupi and Bidar
Job Description:
Resolve any issues related to IT Infrastructure procured as part of the contract in SR/DR/Head offices.
(Any issues related to system software procured as part of the contract is also expected to be
resolved by the hardware executive)
Resolve issues related to KAVERI application as per the directions of KAVERI application development and maintenance vendor.
Maintain spares at the DR Office.
Update the service desk executive after closure of the issue raised through phone or close the ticket manually through logging to the service desk software.
Resolve issues again, if the ticket is reopened due to unsatisfactory feedback provided by the end user.
Update service desk executive, if the issue cannot be resolved and OEM needs to be involved to resolve issues.
Undertake preventive maintenance activities
Service Provider shall provide all the Hardware Executives with laptops with internet connection
Minimum:
Should have BCA/MCA or B. Tech/BE in any discipline with at least 2 years of experience in
maintaining desktops, Document Scanners, printers, and other infrastructure procured as part of this Project.
OR
Should have Diploma in computers /electronics, BSC Computers
/IT with at least 5 years of experience in maintaining desktops, Document Scanners, printers, and other infrastructure procured as part of this Project.
Desired: Good communication skills
Job Location:
Mysore, Mangalore, Udupi and Bidar
Skill:
Hardware Executive, IT Infrastructure, service desk executive,maintaining desktops,Document Scanner
