Job Description:
PRINCIPAL RESPONSIBILITIES:-
Work on the various front offices client tools as required for the specific queues and provide customer service through calls.
Understand customer queries received through calls and act accordingly.
Maintain a healthy and clean work environment & adhere to company policies and procedure.
Continuous up gradation of process knowledge as required.
CRITICAL SKILLS REQUIRED:-
Excellent communication skills.
Comprehension - Ability to clearly understand the problem statement.
Composition: - Ability to compose a grammatically correct, concise and accurate paragraph/essay/letter.
Voice & Accent: - Neutral Accent & excellent Voice Skills Good analytical & drafting skills to respond back to the customer.
Strong customer service focus: - - Ability to empathize with the customer - Prioritizing customer needs.
Desired Skills: -
Self-Discipline.
Learning and decision making.
Patience and action oriented.
Technical skills: -
Basic Working knowledge of Computer & Knowledge of desktop computer system.
CANDIDATE SPECIFICATION:-
Must have
Graduate / Undergraduate can apply (Not Eligible - MBA, BTech, BCA, Bsc IT & CS, BE, MTech, MCA, CA ).
Comprehension skills to understand & communicate with all customers effectively.
Telephone etiquettes.
Good to have:-
Worked in Airlines Industry/ (reservation & ticketing).
IATA certified/Trained on foundation/consultant course (Airlines business).
Work on track & trace ( for logistic business).
Experience of 0-3 years desirable.
Experience in international call center will be an advantage.
Hospitality industry candidates from e.g. hotels, supply chain industry or any other service industry.
Experience of Air travel would be desired.
Knowledge of Western culture would be an added advantage. (USA/UK culture).
Grammar and Windows Skills.
Comprehending & communicating effectively with the customer.
Important notes:
-5 days working and any 2 week offs.
-Should be flexible in 24*7 shifts.
-Should be within Transport Boundary.
-Should not be a full time student.
-IATA certification or Experience in airline ticketing would be an added advantage.
-Job location: Kensington - Powai, Mumbai.
-WFO.
-Immediate joiners preferred.
Transport Boundary:
Western - Churchgate - Mira road.
Central - CST – Thane.
Harbour - CST Belapur.
