Job Description:
Job Responsibilities:
• Manage end to end Implementations for the clients
• manage and execute of implementation of Treasury, Trade Finance and cash management solutions (payments, receivables, treasury, trade, electronic banking, Swift) delivered through various Digital Channels of the bank
• Work closely with the product team as partners to promote quality solutions for clients
• Work closely with the internal teams to ensure readiness for new product rollout
• Ensure that appropriate guidance is provided to clients on documentation requirements; Also ensure independent review of client’s completed documentation
• Manage client issues during a project and ensure swift resolution
• Ensure that there is maintenance of up-to-date working knowledge of the bank’s client access products/services, payment and trade capabilities, internal operations and local regulatory requirements
• Engage with Compliance and Legal to handle documentation exceptions and approvals as applicable
• Build and deepen working relationship with business partners.
• Engage in consolidating monthly metrics and act on feedback received through Post Implementation Reviews every quarter
• Work on ways and means to improve processes to achieve cost savings for the bank and service excellence for clients.
• Focus on total client relationship and servicing a broad range of client needs, Manage provision of end-to-end delivery of solution to existing and new clients.
• Periodically review effectiveness of solution with client stakeholders
Educational Qualification - Post Graduate with 8+ years of experience
Skill:
payments, receivables, treasury, trade, electronic banking, Swift
