Job Description:
Job Role / Knowledge;
• Experience in Trade Finance Application / Supply chain management.
• Hands-on in Technologies like Oracle Database, PL/SQL, Java, MQ
• Fair understanding with Weblogic, Apache Services, Linux.
• Responsible for Availability, Migrations and Capacity Maintenance & Upgrades of application.
• Handle Mandatory monthly/quarterly patching.
• Hands-on with Application Monitoring / Housekeeping Activities
• Research, recommend, configure, and administer software configuration changes
• Perform routine operations tasks (i.e. produce reports, stat files, etc)
• Work with software vendor to have application issues fixed, both short term and long term (with root cause)
• Troubleshoot errors and application issues via periodic testing, help desk tickets, and other methods
• Applies the identified job knowledge requirements for the role to make disciplined decisions in a timely fashion.
* Incident / Change Management:
o Tracking the incidents in Ticketing tool and acting accordingly.
o Good understanding on Incidents SLA, and strictly Adhering to defined SLA
o Good understanding of Change and Release Management.
o Coordinating with the OEM / Vendor / Infra Team, for patch codes, bug fixes, upgrades.
Technical Skill Set:
• Fair Knowledge on Oracle Database, SQL, PL/SQL, Java, Web Server, App Server, Linux, Windows Server.
• System understanding and hands on experience on Application Support.
• Involves in planning and integrating the Business Continuity functions of Business Units.
• Handling application audits either internal or external.
• Responsible for System Availability, Migrations and Capacity Maintenance & Upgrades of application.
• Handle mandatory monthly/quarterly patching.
Interpersonal Skills:
• Effective working relationships with all functional units of the organization
• Working ability to effectively recognize and manage interpersonal communication needs
• Ability to work as part of a cross-cultural team including flexibility to support multiple locations when necessary
• Excellent interpersonal skills in areas such as teamwork, facilitation, and negotiation, and
• Able to work independently or as part of a team.
• Ability to work in shifts
Skill:
Trade Finance Application / Supply chain management, Oracle Database, PL/SQL, Java, MQ.
