Job Description:
PRINCIPAL RESPONSIBILITIES:
Inbound / Outbound interaction with clients.
Skilling on all voice and back office queues as per requirement.
Good computer navigational skills and familiar with MS office.
Should have good customer service skills.
Understand customer queries / request and act accordingly.
Maintain a healthy and clean work environment.
Update knowledge of process on regular basis.
CRITICAL SKILLS REQUIRED
Good written and very good verbal communication skills. Fluent, neutral accent English language skills. Able to understand, assess and articulate a response – both written and verbal.
Be able to comprehend the words of the customer on an email, and articulate the response in a free flowing writing form.
English Language proficiency overall needs to be excellent.
Good telephone skills , able to listen patiently & remain focused throughout the conversation.
Good customer care skills – able to empathize, with a natural ability to assist & support, including commitment to follow through.
Basic understanding of business structure, including key processes, services, business goals & role of main functions.
Good information processing skills – able to react promptly to a situation, listen, think, type or search simultaneously. Good reasoning ability – can make inferences, draw conclusions, reason from information provided etc.
Good team working skills with the ability to contribute to effective team performance.
Basic influencing & persuasion skills.
Good self-organizational skills.
Results focused initiative to achieve required results. Methodical, accurate with attention to detail – able to spot error, ignore irrelevant details, recognize similarities etc.
Desired Skills: -
Self-Discipline.
Learning and decision-making.
Patience and action oriented.
Technical skills: -
Basic Working knowledge of Computer.
Knowledge of desktop computer system.
CANDIDATE SPECIFICATION
• Must have
• Graduate / Undergraduate.
•?Should not be from a technical background.
• Should not be a full time student and also should have cleared his last appeared exam.
• Should not be pursuing a full-time career exam (pilots / cabin crew..etc).
• Good to have
• Previous experience in Logistics / courier / cargo would be preferred.
• Experience of 1-2 years desirable.
• Experience in call center will be an advantage.
• Work on track & trace ( for logistic business).
• Hospitality industry candidates from e.g. hotels industry or any other service industry.
• Knowledge of Western culture would be an added advantage. (USA/UK culture).
• Don’ts
• Poor grammar.
• Poor Windows skills.
• Issues with comprehending & communicating effectively with the customer.
Experience: 0-2 years
NP – Immediate joiner
Location – #Kensington - #Powai
Qualification - HSC 2022 and 2023 Pass outs
