Job Description:
JD Below:
Need minimum 5+ years of experience in service now support.
Handle multiple teams and provide solutions.
Experience in handling larger teams with min 10-20+ team members.
Experience administering a ServiceNow instance including the group and user maintenance, ACL, UI Actions, Catalog Items, etc. Excellent knowledge of ServiceNow Best Practices and ongoing knowledge of latest ServiceNow features
Excellent analytical and problem-solving skills to resolve technical issues
Strong knowledge of the ServiceNow data model
Understands technical and functional design requirements for ServiceNow
Support the creation of custom reports/dashboards
Troubleshoot and resolve problems
Orchestrate and automate tasks
Participate in department on-call rotation.
Staying up to date with the latest releases, product enhancements, and plugins.
Perform routine update set updates within the system for all changes made
Perform standard system cloning from production to test environment
Overall ownership of our ServiceNow instance including Incident, Knowledge, Problem, Change, Service Request, and CMDB modules
Work independently and as a technical team member
Work in multiple instances and domains, supporting internal and external customers
Advise functional and admin teams on design, development and overall ServiceNow best practices
Script Business Rules, Script Includes, Client Scripts, ACLs, Workflow Activities, etc.
Facilitate and support the rollout of new application and enhancements in ServiceNow
Analyze system performance issues and determine performance enhancements
Create new applications, modules, and tables
Activate a plug-in
Create and track Service Catalog requests, and items with variables
Create, monitor, modify, and publish Service Catalog workflows with approvals
Follow the notification process back to the Business Rule
Experience administering a ServiceNow instance including the group and user maintenance, ACL, UI Actions, Catalog Items, etc. Excellent knowledge of ServiceNow Best Practices and ongoing knowledge of latest ServiceNow features
Excellent analytical and problem-solving skills to resolve technical issues
Strong knowledge of the ServiceNow data model
Understands technical and functional design requirements for ServiceNow
Understands the workflow engines
Creates workflow and web prototypes for client engagements
Designs, codes, and tests technical solutions for ServiceNow implementations
Uses Mid server, web services, email and other relevant technology to integrate tools with ServiceNow.
Identifies system deficiencies and recommends solutions
