Job Description:
Essential Skills/Basic Qualifications:
Passionate about the user experience, delivering a useful & usable digital product / service that provides a customer experience in alignment with CX principles.
Understands tech, data models, APIs, platform and system architecture.
Acts as the digital feature owner, inspires the team from ideate to execution, owns requirements and scope, leads the team in the right direction, defines launch parameters, and prioritizes features in the roadmap using the following:
o Data model
o Tech viability
o System architecture
o Scalability, performance, security
o User acceptance testing
o API and platform strategy
o Launch strategy
o Mobile, Web
o Content management
o Personalization
Encourage risk taking and learning from failures.
Helps build a transparent culture, values peer feedback, understands detail, challenge assumptions.
Delivery of major change projects or work streams within a major business change programme, operating in accordance with the mandated methodology and tools but creating solutions flexibly through agile and POD frameworks
Ensuring the projects for which they are accountable are aligned to, and deliver against, the programme objectives and business strategy
Ensuring the delivery of new products, services and business capability from the projects is to appropriate levels of quality, on time and within budget, in accordance with the Project Plan
Communication with programme and project stakeholders, up to MD level, managing third party contributions to the projects if applicable
Managing dependencies and interfaces between projects and programme work streams and the management of risks and issues affecting the work stream/portfolio of projects’ delivery
Quality Assurance and overall integrity of the projects
Identifying and addressing gaps in the portfolio of projects by initiating additional activities if required
Act as a role model in terms of both delivery and behavior
Desirable skills/Preferred Qualifications:
Experienced in articulating business outcomes, features and elaborate user stories that support teams in delivery of functional requirements. This includes understanding the value of non-functional requirements and their importance in maintaining service to customers
Able to analyse large volumes of data to identify specific trends and insights. You are able to understand this information and effectively interpret and communicate with key stakeholders, also acting upon these insights in planning activity
Encourages team by recognizing individual contributions and openly acknowledging accomplishments whilst creating opportunities for others to excel.
Experienced in working within an agile framework
