Core HR & Issue Resolution for any International IT / ITES Companies.
Good verbal and written English language skills. Ability to communicate and resolve difficult customer service issues
Expertise and knowledge in Core HR related processes (beyond Recruitment)
Good knowledge of MS Excel
Ability to manage multiple, diverse priorities under time pressure to meet key customer and financial deadlines
Ability to trouble-shoot and implement changes in his/her processes
Effectively Works with Others - Works well with internal customers and external suppliers and can positively influence others in problem solving and work process improvements
Team work – the ability to work well within the team is key to this role
Knowledge in SAP HR Management System, Employee Database Management and Payroll .
Knowledge in ticketing tools
Understanding of Talent acquisition
Ability to pre-empt potential issues and reprioritize work to meet ever changing needs of customers both internal and external; proactively follows up with key customers on resolution and action plans
Ability to think through complex issues and situations and develop robust, well thought out solutions which meet the need of the business
Excellent Customer Service skills – ability to communicate to all people at all levels within the organization. Must have the ability to resolve difficult customer service issues
High degree of numeracy skills with meticulous attention to details
Preferred Professional and Technical Expertise :
Experience in HR Management System.
Masters Degree in HR
Required Education :