The Technical Support Engineer roles & responsibilities are:
Experience-: 3-5 yrs
Joining location- Delhi
Role : Technical Support Engineer
This will be basically required for giving technical support to the end users as well as for interacting with banks regarding the issues being occurred in making e-payments, bank integration process etc. The assignment involves monitoring daily “Critical Reports” and resolve issues in close coordination with banks teams to maintain assurance by timely actions and escalation in proactive manner to realize the goals of effectiveness and efficiency of FMS and bank interface. The assignment requires monitoring exceptions and alerts and closing them as part of daily routine actionable. For performance management, Scrutinize “Delay Reports” for message/data stuck at any Stage (Various Entities) in Payment Cycle and take corrective measures with agency/banks as necessary; Monitor and study transactions rejected & and pending for re-cycling in banks where so warranted as per rules; Reconciliation and tracing the transactions rejected/recalled but response not available. The person will also monitor BizTalk Operational effectiveness by monitoring regularly SFTP queues and events on 24x7x365 basis; Particularly monitor India Post interface; Prepare data for update on missing IFSC/MICR and inconsistencies; Monitor BizTalk dashboard and connections to SFTP and follow up with related entity; Help team in defining problems based on input and maintain high availability; Identify file level errors reports and coordinate correction; Monitor queues and rejections for corrective action; Settle business rules and mapping compatibility with banks.He/she will provide first level support for troubleshoot and resolve end-user application software related problems, basic network, application and report access problems for end-users.The person will use effective computer skills for Microsoft Office Software, for specific software applications module changes/enhancements related to knowledge sharing with users. He/she will have good spoken knowledge of English, Hindi and additional Indian language (if known).